Refund Policy

Refund Policy

Customers in the United States may request an eligible no-reason return or exchange within 30 days after delivery. Contact Support@waterdiog.shop before sending an item. Once approved, waterdrop provides a prepaid return label or equivalent free arrangement and pays the return shipping cost. We charge no restocking fee.

For a non-quality return, the item must be returned with its components and packaging when reasonably possible and must not be used beyond what is reasonably necessary to inspect it. Non-quality returns do not cover custom items or personalized items, clearance or final-sale items clearly identified before purchase, gift cards, opened intimate or hygiene-sensitive goods, opened or consumed drink mixes or other consumables, or items materially damaged or missing parts because of customer use. These exceptions do not limit non-waivable consumer rights.

Quality remedies remain fully available. If an item arrives damaged, defective, incomplete, unsafe, or is the wrong item, contact us promptly. The non-quality exceptions do not apply to damaged, defective, or wrong-item goods; we will provide an appropriate free replacement, exchange, repair where suitable, or refund, including necessary return shipping.

After an eligible return is received and inspected, we will notify you of approval and issue the refund to the original payment method. Once issued, the refund is expected to arrive within 5–10 business days, depending on the bank or payment provider. We do not deduct a restocking fee.

For return or exchange assistance, contact Support@waterdiog.shop or (771) 300-1714.

Merchant Information
Business name: waterdrop
Brand name: waterdrop
Email: Support@waterdiog.shop
Phone: (771) 300-1714
Physical address: 1719 Rhode Island Ave NW, Washington, District of Columbia, 20005, United States