FAQ
Frequently Asked Questions
What products do you offer?
We offer waterdrop. Current availability, product details, options, and prices are shown on each product page.
Do you offer free shipping?
Yes. We ship only to addresses in the United States, and standard shipping for eligible U.S. orders is free.
How long does delivery take?
Order processing normally takes 1–2 business days. Estimated carrier transit after dispatch is 4–6 business days.
How can I track my order?
When tracking is available, it is sent using the contact information provided at checkout.
Can I return or exchange an item without giving a reason?
Yes. An eligible no-reason return or exchange may be requested within 30 days after delivery. Custom items or personalized items, clearance or final-sale items, gift cards, opened intimate or hygiene-sensitive goods, opened or consumed consumables, and customer-damaged items are excluded from non-quality returns. These exceptions never remove quality remedies for damaged, defective, or wrong-item goods.
Who pays return shipping, and is there a restocking fee?
waterdrop pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. There is no restocking fee.
When will I receive my refund?
After the return is received, inspected, and approved, the refund is issued to the original payment method. Once issued, it is expected to arrive within 5–10 business days, depending on the payment provider.
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout, and charges are presented in USD.
How can I contact you?
Email Support@waterdiog.shop, call (771) 300-1714, or write to 1719 Rhode Island Ave NW, Washington, District of Columbia, 20005, United States.
Merchant Information
Business name: waterdrop
Brand name: waterdrop
Email: Support@waterdiog.shop
Phone: (771) 300-1714
Physical address: 1719 Rhode Island Ave NW, Washington, District of Columbia, 20005, United States